Airport Assistance Services

Airport Assist offers Fast Track Assistance at the Abu Dhabi International Airport that assists passengers in immigration, security check-up, passport control and other related services. This service is especially handy in the peak seasons of the year, and can reduce the waiting periods and offer a hassle free airport experience.

Each aircraft or terminal entrance or drop-off point is allocated an Airport Assist member to meet the travellers and then show them individually around the airport. It could be checking in, transporting the bags, immigration clearance or transport organization, all the details of your trip are professionally handled.

You can also utilize Airport Assist to get into the lounges at Abu Dhabi Airport and enjoy its luxury lounges before your flights where you can indulge in gourmet meals, high quality drinks, shower rooms, business areas, high speed wifi and comfortable seats all in a serene environment.

Airport Assist's VIP services are for business executives, government officials, celebrities, luxury travellers and families. All the airport services are performed in a discreet and efficient way so as to give maximum comfort and privacy of arrival to departure, the best of the airport services.

The Family First is an option that provides assistance to the families.

Specialized assistance to the family with children, older individuals and customers who need mobility aid is offered all over the airport. Airport Assist arranges wheelchair transfers, buggy transfers, family assistance and priority services to guarantee hassle-free travel.

Professional porter services can be an excellent choice to people with several suitcases, oversized bags, golf equipment, business, or luxury shopping. Airport Assist provides facilities to collect bags, check in, airport transfers and handling of bags throughout the airport.

• The airport at Abu Dhabi primarily operates out of the new Terminal A, and offers seamless transfer of international and transit passengers in a single integrated terminal.
• When flying internationally, leave 90 – 120 minutes between flights. Extra connection time should be used during busy times of the year or during evening departures.
• A number of the nationalities can enter visa free or be granted a visa on arrival in the UAE and other nationalities must have a previously scheduled visa. Eligibility: Before traveling, please check eligibility. UAE Visa Information: Click here
• The terminal has free Wi-Fi. Tourist SIM cards are on sale from e&, du or Virgin Mobile to travellers staying in the UAE upon their arrival.
• When you book via Etihad Airways, discover whether your ticket is free on transfers, hotel or stop over in Abu Dhabi.
• Terminal A will have automated immigration gates (where applicable), which will mean that the immigration and departure process can be completed in the shortest time possible by the registered passengers.
• All over the terminal, children play areas, nursing rooms, and baby changing facilities, family restrooms and buggy services are provided to the families.
• The digital flight information displays, the use of multilingual signs and ambassadors within the airport make it easy to move around the airport, regardless of the size of the airport.
• The airport has such long layovers that are comfortable and pleasant with a lot of luxury shopping, award-winning lounges and premium dining services.
• Always give yourself more time to reach your boarding gate upon shopping or eating out - Flight gates can be quite a bit of a walk between each other.
• Airport Assist particularly comes in handy with the first time visitors, guests of businesses, the elderly, families and passengers with close international ties to make sure that nothing can go wrong between landing and taking off.